Privacy Policy

LBMK HARDSCAPE & CONSTRUCTION INC. (“LBMK”, “we”, “us”) is a hardscape and construction company based at 8600 Keele St Unit 29, Concord, Ontario L4K 4H8. For privacy questions, contact mykhailo@lbmk.ca or call 647-717-2272.

Information you give us: your name, email address, phone number, property address, project details, dimensions, photographs you send, and any notes or correspondence you share through our estimate builder, contact form, email or phone.

Project information: site-visit notes, measurements, photos of your property, material selections, drawings and contract documents relating to work we quote or perform.

Payment information: payments are processed by our card and banking providers. We receive confirmation of payment and the last four digits of a card for reconciliation, but we do not store full card numbers, CVV codes or online banking credentials.

Technical information: our hosting provider records standard server logs, including IP address, browser type and pages requested, for security and reliability.

• To prepare estimates, quotes and site-visit appointments.
• To schedule, deliver and invoice construction work.
• To answer enquiries and follow up on your project.
• To administer warranties, service calls and aftercare.
• To meet tax, insurance, permit and legal obligations.
• To improve how our website and estimator work.

We do not sell, rent or trade your personal information to anyone.

We share information only as needed to run the business: payment processors, email and web hosting providers, accounting and bookkeeping services, material suppliers and subcontractors working on your project, and insurers or professional advisers. We may also disclose information where required by law, court order, a municipal or conservation authority permitting process, or to collect a debt.

Some service providers store data outside Canada, including in the United States. Where that happens, the information remains subject to this policy and to the provider's own safeguards.

Our website uses only what is needed to function and to remember your session. We do not run advertising networks, behavioural retargeting pixels or third-party tracking cookies. Typefaces are loaded from Google Fonts, which may log the request; your browser settings control this and other local storage.

Enquiries that do not become projects are kept for up to 24 months so we can pick up the conversation. Project records, contracts and invoices are kept for at least seven years to meet Canada Revenue Agency requirements, and warranty records for the warranty period. After that, information is securely destroyed or anonymised.

Under PIPEDA you may ask to see the personal information we hold about you, ask us to correct errors, withdraw consent to non-essential uses, or request deletion where we have no legal or contractual obligation to keep it. Send requests to mykhailo@lbmk.ca and we will respond within 30 days.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

We use reasonable administrative and technical safeguards to protect personal information, including restricted access, secured accounts and encrypted connections. No method of transmission over the internet is completely secure — please do not send card numbers or banking credentials by email.

Our services are directed to property owners and adults. We do not knowingly collect personal information from children under 16.

We may update this policy as our services or legal obligations change. The revised version is posted here with a new “last updated” date.

LBMK HARDSCAPE & CONSTRUCTION INC.
8600 Keele St Unit 29
Concord, Ontario L4K 4H8
Sales 647-272-8716 · Office 647-717-2272
sales@lbmk.ca · mykhailo@lbmk.ca